Refund policy

Return and Refund Policy

We strive to deliver top-quality products. If, however, you are not fully satisfied with your purchase, we have a straightforward return and refund policy to ensure your contentment.

Eligibility for Returns

You can return items for a full refund or exchange within 30 days of receipt, provided:

  • Condition of Items: Returned items must be in their original, unused condition, unwashed, and in their original packaging with all tags intact.
  • Proof of Purchase: You need to provide a receipt or invoice for processing the return.

Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products.
  • Gift cards.
  • Sale or promotional items.

How to Return an Item

To return an item, please follow these steps:

  1. Reach Out: Email our customer support at wukongtreasures-shop@gmail.com with your order number and reason for return.
  2. Receive Instructions: After approval, we will send you instructions on how to return the item. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  3. Package and Ship: Pack the item carefully in its original packaging and include the proof of purchase.

Refund Process

Once we receive and inspect your return, we will notify you about the refund status. If approved, your refund will be processed and credited to your original payment method within 30 days.

Exchanging Items

For exchanges, please contact us at wukongtreasures-shop@gmail.com to arrange it. Exchanges depend on stock availability.

Defective or Incorrect Products

If you receive a defective or incorrect item, please contact us immediately at wukongtreasures.shop@gmail.com with photos and a description of the issue. We will send you a prepaid return label and arrange a replacement or a full refund.

Inquiries

If you have any questions regarding our return and refund policy, please reach out to us at wukongtreasures.shop@gmail.com